St. Petersburg, Fla. (Oct. 7, 2025) – Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, today announced its new Risk Mitigation Ecosystem, a cloud-based, multi-layered approach to fraud prevention and detection. Representing the next evolution of Velera’s industry-leading risk platform hub, Velera’s Risk Mitigation Ecosystem is designed to protect credit unions and their members from an increasingly complex landscape of fraud, including new and emerging threats like consumer-engaged fraud and scams.

In 2024, criminals stole an unprecedented $1.03 trillion globally – the largest wealth transfer to fraud in history. Today, fraudsters are exploring strategies ranging from card not present (CNP) scams to synthetic ID fraud and account takeover, among others. Industry experts expect that the continued growth of artificial intelligence (AI) will only increase fraud threats in the years to come, highlighting the need for agile solutions that help credit unions stay ahead.

Velera’s Risk Mitigation Ecosystem responds to this challenge by leveraging comprehensive data sets across various consumer touchpoints – including payments, digital banking and contact center interactions – to build a holistic view of member behavior. By applying advanced AI models to this multi-dimensional data, Velera’s solution can identify unusual patterns and anomalies with greater accuracy and speed than traditional systems.

Unlike standalone fraud tools, Velera’s Risk Mitigation Ecosystem combines advanced technology, robust data integration and dedicated risk consultants to deliver a fully integrated fraud defense. This approach not only prevents and combats fraud, but also ensures a seamless member experience tailored to the needs of credit unions and financial institutions.

"The nature of financial crime is changing rapidly. Fraudsters are no longer just targeting stolen cards; they are leveraging social engineering and technology to manipulate consumers into giving away money," said Velera Senior Vice President of Risk Solutions Karen Postma. "Our Risk Mitigation Ecosystem addresses this head-on by providing a dynamic, adaptable defense system. We're moving beyond a reactive approach to one that can predict and prevent fraud before it impacts our clients and their members."

Key features of the Risk Mitigation Ecosystem include:

Multi-channel data integration: Unifies data from all member interactions to create a single, comprehensive risk profile, ensuring no fraudulent activity goes unnoticed across different channels.
Machine learning (ML) and generative AI: Combines powerful ML models that analyze structured transaction patterns in real time with generative AI capabilities that can interpret context, summarize information and adapt responses – enabling detection of complex fraud scenarios, including consumer-engaged (or first-party) fraud and scams often missed by conventional rules-based systems.
Customized case management: Equips credit unions with tools to design and automate custom case management platforms for new fraud types, enabling them to respond to threats with agility and precision.
Scam and consumer-engaged fraud detection: Targets the rise of authorized push payment (APP) scams and consumer-engaged fraud, helping credit unions protect members and mitigate significant financial losses.

Velera's Risk Mitigation Ecosystem is a critical addition to its suite of end-to-end financial technology solutions, reinforcing Velera’s commitment to delivering secure, seamless member experiences, while helping credit unions stay ahead of emerging fraud threats. For more information on Velera’s approach to risk mitigation, visit velera.com/credit-union-fraud-prevention.

About Velera

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Velera leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit velera.com.