Rini Fredette has served as Senior Vice President, Contact Center Services & Solutions at Velera since January 2024. In this role, she provides the overall leadership, vision and direction for the company’s contact center operations and strategy. Leveraging innovative technology, industry data and feedback from Velera’s annual client survey, Rini has led a dramatic transformation of the company’s contact center, delivering a best-in-class experience for both clients and employees.

Previously, Rini served as Senior Vice President and Enterprise Risk Officer, spearheading the company’s initiatives to develop processes that effectively manage risk and align with the company’s strategic objectives. In this role, she oversaw the company’s Strategic Risk, Enterprise Risk Management, Internal Audit, Compliance Governance, Vendor Management, Business Continuity and Disaster Recovery, and Incident Handling/Investigations teams. Rini joined PSCU in April 2011 as a leader in Information Security.

Prior to joining PSCU, Rini served as Director of IT Security, Compliance and Auditing for Teleperformance, Inc., a global contact center service provider.

A passionate advocate for women in business, Rini encourages professional growth through women’s leadership initiatives and mentorship. She served as an executive leader in the Susan Adam Gender Equality (SAGE) business resource group, focusing on moving women forward within the organization. Rini has also been a featured industry speaker on topics of contact center operations and innovation, risk, information technology and leadership.

Rini holds a B.A. in Psychology and M.S. in Management Information Systems from the University of South Florida, as well as an M.B.A. from the Goizueta Business School at Emory University. She resides in the Tampa Bay area with her husband and their daughter.