From Language Access to Lasting Trust: Rethinking the Bilingual Contact Center Experience

Orlando Huerta: As Managing Vice President of Contact Center Operations at Velera, Orlando brings 28 years of leadership experience in financial services, including nearly two decades supporting credit unions. Orlando is known for his people-first leadership approach and commitment to delivering exceptional member experiences through operational excellence, employee development, and inclusive service strategies. As a sponsor of Velera's UNIDOS Business Resource Group and an advocate for bilingual service initiatives, he works to strengthen both the employee and member experience across the organization.