Fighting Consumer-Engaged Fraud in the Contact Center
By: Carissa Upshir, VP, Contact Center Strategic Initiatives, VeleraSummary: Consumer-engaged fraud presents quite a dilemma, as it involves your most valuable assets – your members. In this blog post, Carissa Upshir, Velera’s VP of Contact Center Strategic Initiatives, explains how advanced fraud-fighting tools, paired with the human touch, make it easier to spot and manage consumer-engaged fraud while preserving the member experience.
Carissa Upshir: Carissa is a strategic leader driving enterprise-level change across the contact center space. As Velera’s vice president of Contact Center Strategic Initiatives, she leads large-scale modernization efforts that bring people, platforms and processes into better alignment, with a sharp focus on operational clarity, scalability and trust. Her work spans ecosystem design, automation and platform integration, all aimed at creating high-performance, future-ready contact center environments.
Recommended Next
