Building a Better Contact Center: Remote Work Keeps Agents Engaged
By: Justin Browning, MVP, Contact Center Operations, VeleraSummary: Remote work has shown to improve work-life balance and flexibility, contributing to higher morale, engagement and motivation – and happier contact center agents make a more positive impact on client service. MVP of Contact Center Operations Justin Browning shares what Velera has learned about the benefits of remote work in the contact center – and how we are providing a seamless blend of secure technology and human connection that serves and protects our clients and their members.
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Author: Justin Browning is the Managing Vice President for Velera’s Contact Center, overseeing the operations. He started with Velera in 2002 and has 25 years of experience in the financial contact center space, having held positions in Workforce Management and Quality Assurance for large financial contact centers. He also holds an MBA in business management.
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